Loading...

Refund and Returns Policy

Refund and Returns Policy

At Zenpotamus, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your shopping experience remains positive. You can return any item within 5-7 business days of receipt for a full refund or exchange, provided the item is in its original condition and packaging, with all tags attached. To initiate a return, please contact our customer service team at ZenPotamus@gmail.com with your order number and the reason for the return.

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs when returning an item unless the return is due to a mistake on our part or a defective product. If you receive a defective or incorrect item, please contact us immediately so we can arrange a replacement or provide a full refund, including any shipping charges incurred.

Certain items are exempt from being returned, such as perishable goods, custom products, and items marked as final sale. Gift cards are also non-returnable and non-refundable. To avoid any inconvenience, please read the product descriptions carefully before making a purchase. We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item. If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure a smooth and satisfactory return process.