Support Center
Welcome to the Zenpotamus Support Center. Our dedicated team is here to assist you with any questions or issues you may have. Whether you need help with placing an order, tracking your shipment, or processing a return, we are committed to providing you with prompt and effective support. For immediate assistance, please check our Frequently Asked Questions (FAQ) section where you can find answers to common queries. If you cannot find the information you need, please feel free to reach out to us directly through the contact methods listed below.
If you have a specific issue regarding your order, such as a missing item, incorrect shipment, or damaged product, please contact our customer service team at ZenPotamus@gmail.com. Make sure to have your order number and relevant details handy so we can resolve your issue as quickly as possible. Our support team is available Monday to Friday, from 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours during business days. For international customers, please note that response times may vary slightly due to time zone differences, but we are committed to addressing your concerns promptly.
For technical support, including website navigation, account issues, and payment problems, our tech support specialists are ready to assist you. You can reach out to our tech support team via email at ZenPotamus@gmail.com or use our live chat feature available on our website during business hours. Our goal is to ensure that your shopping experience is seamless and enjoyable. We value your feedback and suggestions, as they help us improve our services and better meet your needs. Thank you for choosing Zenpotamus. We are here to support you every step of the way and look forward to serving you.